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Privacy notice

Last updated: 2024 April the 11th

Summary of how we use your data

  • Lesaffre use your personal data as a data controller for certain purposes including to operate and maintain our Platform and to manage our interactions and relationships with you. We may also use your personal data for purposes such as to communicate with you about our products and services, direct marketing or analytics. More information is set out in sections 2 and 3.
  • Personal data is shared with others including our other Lesaffre group companies and third-party vendors. In some instances, personal data is transferred outside the EEA. More information is set out in sections 4 and 5.
  • Depending on your location, you have certain data protection rights. Specifically, if you reside within the EEA, please see information set out in section 6.

 

  1. What does this notice cover?

This privacy notice describes how Lesaffre International (also referred to as “we” or “us”) will make use of your data when you use our Platform or app (the “Platform”), you attend Lesaffre events/trade shows or when we do business with you (as a seller or buyer of products or services).

This privacy notice also describes your data protection rights, including the right to object to some of the processing which Lesaffre carries out if you reside within the EEA. More information about your rights, and how to exercise them, is set out in section 7.

 

  1. Personal data we may collect about you

We collect and process personal data about you when you interact with us. This includes:

Category Details
Contact InformationYour address, email address and phone number
Company InformationName of your company, your title and position
Marketing InformationYour marketing preferences, including any consents you have given us where relevant
Device InformationInformation related to the browser or device you use to access our Platform
Activity InformationInformation related to your activities on the Platform (e.g., browsing, actions, pages viewed, frequency and dates of access, etc.)

Sometimes, we receive information about you from third parties. In particular, we may receive data about you from other entities within the Lesaffre group. This data sharing is part of our global operations and necessary for us to provide you with the best possible service and support. For instance, if you are a client or a supplier of another Lesaffre entity, we may receive information about your business transactions, contact details, and preferences.

  1. How do we use this information, and what is the legal basis for this use?

We will only use your personal data for the purposes and legal bases set out below:

PurposeLegal Basis
We will collect, use and store Contact Information, Company Information and Additional Information for the purpose of managing your requests and queries.

We have a legitimate interest in managing our business and replying to your requests/queries, including directing your requests/queries to the appropriate Lesaffre group companies.

 

We will collect, use and store your Contact Information and Company Information to manage our relationship with you, whether you are a client or a supplier.

It is necessary for us to process your personal data in order to perform our contract with you, or to take steps at your request prior to entering into a contract with you.

 

We have a legitimate interest in managing our business and providing services to our clients, as well as maintaining a strong relationship with our suppliers.

We will collect, use and store your Contact Information and Company Information to provide you client support.We have a legitimate interest in managing our business and providing services to our clients.
We will use your Contact Information, Company Information, Device Information and Activity Information to prevent, investigate and/or report fraud, terrorism, misrepresentation, security incidents or crime, in accordance with applicable law.

We have a legitimate interest in preventing and detecting fraud or other wrongdoing.

 

We will collect and use Contact Information, Company Information and Marketing Information to send you direct marketing in relation to our relevant products and services, or other products and services provided by us, our affiliates and carefully selected partners.We have a legitimate interest in promoting our services. Otherwise, your consent (where required by law).
We will collect and analyse Device Information and Activity Information in order to manage and operate our Platform, including to keep it updated and relevant, to develop our business and to inform our marketing strategy.Your consent when cookies (or similar technologies) are used.

There are instances where we have a legitimate interest to use your data. Our legitimate interest will vary depending on what we are using your data for, and we explain above what the interest is and how it relates to the processing operations that we are carrying out. Where we process personal data on the basis of a legitimate interest, then – as required by data protection law – we have carried out a balancing test to document our interests, to consider what the impact of the processing will be on individuals and to determine whether individuals interests outweigh our interests in the processing taking place. You can obtain more information about this balancing test by using the contact details at the end of this privacy notice.

 

  1. How we share your personal data?

We may share your data with the following categories of recipients:

Personal Data CategoryCategory of Recipient Why?

Contact Information

Marketing Information

Company Information

Device Information

Activity Information

Additional Information

Lesaffre group companies

To operate, improve, and develop our services.

To facilitate effective communication, coordination (e.g., direct your request to the relevant Lesaffre entity).

Contact Information

Marketing Information

Company Information

Device Information

Activity Information

Additional Information

Third party service providersWe employ other companies and individuals to perform functions on our behalf. Examples include Platform hosting and maintenance and third-party servers.

Contact Information

Marketing Information

Company Information

Device Information

Activity Information

Additional Information

Law enforcement and fraud prevention agenciesTo prevent, investigate and/or report fraud, terrorism, misrepresentation, security incidents or crime, in accordance with applicable law.

Contact Information

Marketing Information

Company Information

Device Information

Activity Information

Additional Information

Prospective Buyer/SellerIn the event that the business is sold or integrated with another business, your details will be disclosed to our advisers and any prospective purchaser’s adviser and will be passed to the new owners of the business.

 

  1. Where we transfer your personal data

Personal data that we collect from you may be transferred to and stored at a destination outside the EEA/UK. Due to the global nature of our business, your personal data will be disclosed to Group Companies outside of the UK and the EEA including. Where these locations do not provide an adequate level of data protection, we ensure appropriate safeguards are in place to protect the transfer of your personal data to these countries. A copy of the relevant mechanism can be obtained for your review on request by using the contact details below.

 

  1. Your choices and rights

You have the following rights:

RightSummary

The right of access

 

Enables you to receive a copy of your personal data
The right to rectificationEnables you to correct any inaccurate or incomplete personal data we hold about you

The right to erasure

 

Enables you to ask us to delete your personal data in certain circumstances
The right to restrict processingEnables you to ask us to halt the processing of your personal data in certain circumstances

The right to object

 

Enables you to object to us processing your personal data on the basis of our legitimate interests (or those of a third party), including processing for direct marketing purposes or profiling for purposes of direct marketing, or where we are performing a task in the public interest – your objection will be upheld, and we will cease processing your personal data, unless the processing is based on compelling legitimate grounds or is needed for the exercise or defence of legal claims that may be brought by or against us.

 

The right to data portabilityEnables you to request us to transmit personal data that you have provided to us, to a third party without hindrance, or to give you a copy of it so that you can transmit it to a third party, where technically feasible
FRANCE ONLY – The right to instruct us regarding the use of your personal data after your deathFRANCE ONLY – Enables you to instruct us on the processing (retention, deletion, and disclosure) of your personal data after your death. You can change or revoke such instructions at any time.

These rights may be limited, for example if fulfilling your request would reveal personal data about another person, or if you ask us to delete information which we are required by law or have compelling legitimate interests to keep.

If you wish to exercise any of these rights, please contact us at the contact details set out below.

Wherever we rely on your consent, you have the right to withdraw that consent at any time, without affecting the lawfulness of processing based on consent before its withdrawal. We may however have other legal grounds for processing your data for other purposes, such as those set out above.

In some cases, we are able to send you direct marketing without your consent, where we rely on our legitimate interests.  You have an absolute right to opt-out of direct marketing, or profiling we carry out for direct marketing, at any time. You can do this by following the instructions in the communication where this is an electronic message, or by contacting us using the details set out below.

If you have unresolved concerns, you have the right to complain to a data protection authority in the country that you reside in or, the country of your place of work or the country where the alleged infringement took place.

In some cases, the provision of information will be mandatory: if relevant data is not provided, then we will not be able to process your request. The mandatory nature of the information to be provided will be clearly indicated at the point of collection. The provision of all other information is optional. For instance, for the contact forms available on our Platform, the data necessary for managing your request are those marked with an asterisk on the contact form. Without providing these data, your request will not be considered by us.

 

  1. How long we retain your personal data?

When we process personal data for the purpose of managing your requests and queries, we retain this data for the period necessary to deal with your request, and up to a maximum of 5 years from the last contact.

Where we process personal data for marketing purposes or with your consent, we process the data for a period of 3 years. We also keep a record of the fact that you have asked us not to send you direct marketing or to process your data indefinitely so that we can respect your request in future.

Where we process personal data for site security purposes, we retain it for 5 years.

Where we process personal data in connection with performing a contract, we keep the data for 5 years from your last interaction with us.

 

  1. Updates to this privacy notice

We reserve the right to update this privacy notice at any time, and we will provide you with a new privacy notice when we make any substantial updates. We may also notify you in other ways from time to time about the processing of your personal data.

 

  1. Contact us

The data controller for your personal data is Lesaffre International. If you have questions about this privacy notice or wish to contact us for any reason in relation to our personal data processing, please contact us at LIS France – Service Communication – 67 Rue de la Gare, 50510 Cérences – France.